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Support
Support
Adelaide Online Computers provide both on site and in store technical support during business hours,
Adelaide Online Computers Support Rates
Onsite rates are charged at a rate of $110incGST per hour excluding parts.
In store rates are charged at $77incGST per hour excluding parts.
You will be provided with a quote at the time of booking your job.
Contact Service:
61a Rundle Street
Kent Town
SA
5067
support@adelaideonlinecomputers.com.au
PH: 08 8363 1675
FAX: 08 8363 0246
For 24 hour service please contact http://www.1300helppc.com.au/ PH: 1300435772 rates and further details are available via their website.
Please note 1300 Help PC is a separate company to Adelaide Online computers. Adelaide Online Computers staff cannot help with enquiries regarding 1300 Help PC jobs.
Warranty Information
For warranty returns please send an email to support@adelaideonlinecomputers.com.au including the product description, Detailed product fault (doesn't work/ DOA / broken is not enough detail) your invoice number, purchase date, contact phone number and the return address. NO INVOICE NO WARRANTY.
All Products come standard with one year manufacturer's return to base warranty unless otherwise stated.
A maximum of 15% restocking fee may apply if the product is not faulty and you demand refund.
Adelaide Online Computers will not accept or replace any damaged goods caused by misuse or improper handling.
Labor and delivery (to and from) may be charged if goods returned are found not faulty.
Software is non-refundable after 3 working days from purchase or if opened.
Networking and software error is not warrantable.
Charges may incur for networking repair due to human error.
Adelaide Online Computers are not responsible for any loss or damage that occurs to any product whilst in transit.
Please make sure that the product you send back to us is faulty as we may have to on charge a labor fee depending on the supplier the product came from if there is a no fault found reported. We test all products where possible returned to us before returning to supplier / manufacture.
Vendor contacts
ACER 1300 365 100
Adobe 1 800 065 628
ALTEC LANSING 03 5831 8833
Altech 02 9735 5655
APC 1800 652 725
ASUS (02)87993200
BELKIN 02 4372 8600
BENQ 02 9352 8800
Billion 08 83229544
Brother 02 9887 4344
Canon 02 9805 2000
Casio (02) 9415 5052
COMPAQ 1300 368 369
Creative (02) 9021-9898
D-Link 1300 766 868
Draytek (02) 9799 8887
Epson 1300 361 054 / 02 9903 9040
Fuji Xerox 13 14 12
Fujitsu 1300 364 484
Hewlett Packard 131147 / 131047 / 1800621147
Hitachi 02 9888 4100
IBM 131426
INTEL 1800649931
Iomega 02 82239140
KINGMAX 02 9648 4658
Lacie 02 9669 6900
Lexmark 1300362192
LG 02 9648 8000
LINKSYS Cisco 02 8446 6000
Logitech (02) 8850 1192
Macromedia 1800 001014
McAfee 0 2 9761 4200 / 03 9526 3600
Mitsubishi 1300 651 808
MSI 02 9748 0070
MYOB 1300 555 128
NEC 131 632
Netcomm (02) 9424-2059
Netgear 1800 787 638
OLYMPUS 1300 132 992
Samsung 1300 362 603
TARGUS 02 9808 7575
VERBATIM (03) 9823 0999
Viewsonic 1800 880 818 / (02) 9906 6277
